Refund Policy

Thank you for shopping with up!
If you need to make a return or exchange, you're welcome to do so within 14 days. 
All returned items must be sent back to us unopened, unused and in their original condition. We reserve the right to refund or exchange. 
Please note if it has been over 14 days from the date you received your item(s), then we are unable to accept your return. 
We will refund items if they are damaged when received, please send us a picture of the items to and one of our customer service team members will get back to you within 3-5 working days.